Return & Refund Policy

At Raise India Pharmaceuticals, we are committed to maintaining the highest standards of product quality, safety, and customer satisfaction. This Return & Refund Policy outlines the terms under which returns, replacements, or refunds may be considered.

1. Eligibility for Returns

Returns may be accepted only under the following circumstances:

• Product received is damaged during transit
• Incorrect product supplied
• Product packaging is tampered with at the time of delivery
• Verified manufacturing defect or quality concern
• Product received is expired or nearing expiry (where applicable)
• Order discrepancy in quantity or item supplied

All return requests are subject to verification and approval by Raise India Pharmaceuticals.

2. Non-Returnable Items

For safety, regulatory, and quality reasons, the following may not be eligible for return:

• Opened, used, or partially consumed products
• Products not stored according to recommended conditions after delivery
• Products damaged due to mishandling by the customer
• Products purchased through unauthorized channels
• Special order or customized products (if applicable)

3. Return Request Timeline

Customers must report any return-related issue within 48 hours of delivery along with supporting details such as invoice copy, photographs, batch details, and description of the concern.

4. Inspection & Approval

Once a return request is received:

• Our team may review submitted information
• Product quality verification may be conducted
• Return pickup or return authorization instructions may be provided (where applicable)

Approval will depend on compliance with product handling, storage, and return eligibility requirements.

5. Refund / Replacement

If a return request is approved, Raise India Pharmaceuticals may offer:

• Replacement product (preferred option)
• Credit note for future purchase (where applicable)
• Refund of eligible amount through original payment method or mutually agreed mode

Refund timelines may vary depending on processing and banking procedures.

6. Shipping Charges for Returns

If the return is due to incorrect supply, damaged goods, or verified product issues, return logistics may be coordinated or reimbursed by Raise India Pharmaceuticals where applicable.

7. Cancellation of Orders

Orders may be cancelled before dispatch, subject to order processing status. Once shipped, cancellation requests may not be accepted.

8. Regulatory Compliance

Certain veterinary pharmaceutical products may be governed by regulatory restrictions regarding return, handling, and redistribution. Such products may have special return conditions.

9. Contact for Return / Refund Support

For return or refund assistance, please contact:

Raise India Pharmaceuticals
📍 R.S. No: 257/4, Kondrupolu Village, Tadepalligudem Mandal, West Godavari District, Andhra Pradesh – 534101
📞 +91 62813 66341
✉ raiseindiapharmaceuticals@gmail.com
🌐 www.raiseindiapharmaceuticals.com